Privacy Policy



Data protection is a matter of trust and your trust is very important to us. We respect your sphere of privacy, especially as we are fully aware that you might have approached to find the right coach for you to address very personal aspects of your life.
The protection and legally compliant collection, processing, and use of your personal data is an important concern to us. Observing legal regulations concerning data protection is an obvious baseline for us. On top of this, we do not collect data from you that is not needed, we do not trick you into accepting cookies that you don’t want to, we don’t use your data for our own marketing purposes. And we don’t share or sell your personal information with any 3rd party without you telling us to do so.
Before reading further, please note that none of our team members are lawyers and while we cannot guarantee that the description of the privacy policy is complete and legally adequate, we trust that it gives you as a user a good picture on how your data is being used at


What we collect and receive

For us to provide you the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the services, that may include:

Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.

Happiness test – if you participate in the happiness test, you will be asked to share your email address. This allows us to send you your personal test result. You will also be added to our newsletter distribution list from which you can unsubscribe at any point in time.

Newsletter subscription – if you provide us your email address to subscribe to the regular newsletter of hellolife, you will be added to the distribution list. At any point in time, you are able to unsubscribe from it.

Usage data – when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymized IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.

Cookies – we might use cookies (small data files transferred onto computers or devices by sites) for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time.

Create an account – when you register as coach or as a user you will provide us with personal information along various processes. Examples are your name, email address, details about yourself (for example as a coach when creating and updating your profile or as a user when searching for a coach). We will solely process this information to provide you with the service of hellolife. We will never share your information or identity without your explicit consent.

Opt-out of website tracking

You can opt out of being tracked by our Matomo Analytics instance below:



Third-party services we use

When you visit our websites, or purchase products or services, we use the following third-party services which may collect personal data:


Purpose of processing

Lawful basis

Data location and security

Personal data collected by the third party

Privacy policy

Amazon AWS

Hosting of hellolife site

Legitimate interest


IP address, message sent, name, email etc.



To receive payments

Legitimate interest


Payment transaction data



To send newsletters



Email, name



Retention of data

We will retain your information for as long as your account is active, as it is necessary to provide you with the services or as otherwise set forth in this policy. We will also retain and use this information to comply with our legal obligations, resolve disputes, enforce our agreements, and protect hellolife’s legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our site, improve our services, or comply with legal obligations.

Your rights

You have the right to be informed of personal data processed by hellolife, a right to rectification/correction, erasure, and restriction of processing. We can only identify you via your email address and we can only adhere to your request and provide information if we have personal data about you through you having made contact with us directly and/or you using our site and/or service. To exercise any of the rights mentioned in this privacy policy and/or in the event of questions or comments relating to the use of personal data you may contact hellolife’s support team via the contact us page.

Privacy policy changes

We may update this policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email.

We only use cookies, which are necessary to the website to function. For example, they enable page navigation. In order to determine the range of our content, we also carry out a range analysis with the web analysis service Matomo. We only work with shortened IP addresses, which exclude any direct personal reference. You can object to the range analysis and find more information in Privacy Policy